Privacy Policy

Effective Date: March 19, 2025

Welcome to Dunbar Fitness! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://www.dunbarfit.co.za, and our services, including online and in-person fitness and nutrition coaching. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you sign up for coaching, contact us, or make a purchase, we may collect your name, email address, phone number, payment details, and other information you provide.
Health and Fitness Information: To provide personalized coaching, we may collect details such as your age, weight, height, fitness goals, dietary preferences, exercise habits, and other relevant health data you share with us.
Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and time spent on the site.
Communications: If you contact us via email, phone, or forms on our website, we may retain those communications.

2. How We Use Your Information

We use your information to:

Provide, personalize, and improve our fitness and nutrition coaching services, both online and in-person.
Process payments and manage bookings or appointments.
Communicate with you, including responding to inquiries, sending updates, or providing coaching-related information.
Analyze website usage to enhance user experience and optimize our services.
Comply with legal obligations or protect our rights and safety.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

Service Providers: With trusted third parties who assist us in operating our website and delivering services (e.g., payment processors, scheduling tools, or hosting providers), under strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process (e.g., court order), or to protect the safety, rights, or property of Dunbar Fitness, our clients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, track usage, and analyze trends. You can manage cookie preferences through your browser settings, though disabling them may affect website functionality.

5. Data Security

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have certain rights and choices regarding your personal information, depending on your location and applicable laws:

General Rights:
- Access and Updates: You may request access to or updates of your personal information by contacting us at rowan@dunbarfit.co.za.
- Opt-Out: You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
- Health Data: You may choose what fitness or nutrition information to share with us, though limited data may impact our ability to provide tailored coaching.
Region-Specific Rights:
- South Africa (POPIA): Under the Protection of Personal Information Act, you may request correction, deletion, or restriction of your data, and object to its processing.
- European Union (GDPR): If you are in the EU, you have the right to access, rectify, erase, or restrict your data, as well as data portability and the right to object to processing. You may also lodge a complaint with a supervisory authority.
- California (CCPA): California residents may request to know what personal information we collect, use, or disclose, and request deletion of that information. You may also opt out of the sale of your data (though we do not sell data).
- Other Regions: Depending on your location (e.g., Canada’s PIPEDA, Australia’s Privacy Act, or Brazil’s LGPD), you may have similar rights to access, correct, or delete your data, or withdraw consent where applicable.

To exercise any of these rights, contact us at rowan@dunbarfit.co.za. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR/CCPA requests).

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing information.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

9. International Users

Dunbar Fitness offers online coaching worldwide. If you access our services from outside South Africa, your information may be transferred to, stored, and processed in South Africa or other countries where our service providers operate (e.g., the United States). Data protection laws in these locations may differ from those in your country. By using our services, you consent to this transfer and processing. We take steps to ensure your data is protected in accordance with this Privacy Policy and applicable laws, such as:

EU and UK: For clients in the European Economic Area (EEA) or UK, we rely on Standard Contractual Clauses (SCCs) or other lawful mechanisms to transfer your data outside the EEA/UK, as required by GDPR.
Other Regions: Where required, we comply with local data transfer regulations to safeguard your information.

If you have concerns about international data transfers, please contact us for more details.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services after changes signifies your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please reach out to us at:

Email: rowan@dunbarfit.co.za
Phone: +27833561516

Thank you for trusting Dunbar Fitness with your fitness and nutrition journey!